Introduction
Cats&Heroes values your privacy. Therefore, we only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never share your data with third parties for commercial purposes. This privacy policy applies to the use of the website and the services of Cats&Heroes, a Madebyheroes brand. The effective date of these terms and conditions is July 9, 2025; the publication of a new version renders all previous versions invalid.

This privacy policy describes what information we collect about you, what this information is used for, and with whom and under what conditions this information may be shared with third parties.

We also explain how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you provide to us. If you have any questions about our privacy policy, please contact us. You can find the contact details at the end of our privacy policy.

General purpose of processing
We use your data solely for the purposes of providing our services. This means that the purpose of processing is always directly related to the order you place. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date—other than at your request—we will ask for your explicit consent. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound by confidentiality based on the agreement between them and us, an oath, or a legal obligation.

Automatically collected data
Data automatically collected by our website is processed for the purpose of further improving our services. This data (for example, your IP address, web browser, and operating system) is not personal data. Cooperation with tax and criminal investigations: In certain cases, Cats & Heroes may be required by law to share your data in connection with tax or criminal investigations by government authorities. In such a case, we are forced to share your data, but we will object to this within the limits of the law.

Retention Periods
We retain your data for as long as you are a customer with us. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also consider this as a request to be forgotten. This also means that we do not retain your data for longer than two years from the last contact or transaction, unless there is a legal basis for doing so. Due to applicable administrative obligations, we are required to retain invoices containing your (personal) data, so we retain this data for the duration of the applicable retention period. However, employees no longer have access to your customer profile and documents we have produced as a result of your order.